😊 I try to have 30-60 minutes each day to go through things. See if there are critical issues and they’re time-sensitive. Then make a great effort to ignore what’s unimportant and enjoy the vacation.
writen by WBE User
I spoke about it in this podcast episode: https://wannabe-entrepreneur.com/episodes/228/ The community kind of runs itself and can live without me being present. I just took my phone with slack and that was it
writen by Tiago Ferreira
WBE User Interesting Nuno. So how long does your vacation usually last & have you ever had critical issues. How do you resolve them while you’re chilling? 🤔
writen by Goutham J
Tiago Ferreira Oh ya Tiago. I’ve listened to that episode You’re lucky since a successful community is self-sustaining by itself when members are active. But would your approach be different if you were working on a SaaS and had to service customers?
writen by Goutham J
SaaS should be even easier right? Just make sure you automate the full process and bring the phone or laptop in case there is need for some user support
writen by Tiago Ferreira
Goutham J had some critical bugs, but were usually easy to solve. I travel with my laptop and have internet. I just stop chilling and go and solve them, and then go back to chilling.
The reality is I never disconnect 😊 I just go into lite mode.
writen by WBE User
Like Nuno mentioned, you always need to have your laptop with you. Even when just going for a day trip, one always needs to bring one’s phone. Don’t make the same mistake like I did with Learnclick and instead choose a business model where customers can live without your product for a few days in the worst case.
writen by Philip
Tiago Ferreira Yeah Tiago makes sense
<@U03H1MV2Y76> That’s a nice firefighting strategy, Nuno So how are you alerted about the issues? Is it by customers or is it by http://isdown.app|isdown.app ?
writen by Goutham J
Philip Definitely, Philip. Oh did learnclick actively require your attention?
On the second part on business model, isn’t it also harmful the other way, that is, if customers can live without your product for a lot of days, they’d rather not find the need to purchase it ?
writen by Goutham J
Goutham J I’m still running Learnclick for existing customers and I now seldom have issues. I think it’s because they know how things work and I don’t add any new features, so don’t have to worry about introducing new bugs. But still have to worry that the server could go down (thankfully hasn’t happened in a long time) or answer customer support emails. It’s tricky finding the right kind of business for a solo-founder, especially when running it as a side-business. I think Famewall is quite well suited though.
writen by Philip
Goutham J IsDown alerts me when there’s problems with external dependencies (like Heroku, Mailgun). For errors in my app I use Bugsnag.
writen by WBE User
Philip Glad it’s working out well for you with Learnclick, Philip Making a business run on autopilot is the dream 😊 That’s true with Famewall but the current product I’m building (http://mailboat.io|mailboat.io) seems that it’ll need some form of active attention from at least in the early stage since it’s an email product
writen by Goutham J
